Caller FAQ

1. Create A Free Account

Registration is free, easy, and has benefits.

• $10 free with your first purchase of $10 or more!
• Access ratings and reviews
• Use of our messaging system
• Hear audio greetings
• And much more!

2. Talk To A Psychic

Psychics.com lets you choose from a wide range of psychics, all happy to connect with you by phone, video call, live chat or private message. Browse categories to find a psychic and get connected! Fast, Easy, Safe, Secure.

Find someone to Talk to

3. Start Talking!

Connecting is easy; all you need is a phone and/or a PC! Find someone you want to connect with, then select a method and payment options.

• No complicated setup
• No hidden fees or costs
• Talk
• Phone, video call, live chat or message

Signing up is free and only takes a minute.

1. Select Sign Up Free at the top of the page.
2. Enter your email address, or choose Sign Up with Phone Number.
3. Enter the verification code we send you. If you signed up with a phone number, you can get the code by text or by phone call.
4. Choose a username and password, agree to our User Agreement, and select Sign Up.

Would rather not make a password? Choose Sign up with Google and just pick a username.

Your registration gives you

• $10 free with your first purchase of $10 or more
• Access to profiles for psychic readings, tarot readings, mediums and more
• Private phone readings, with your number never shown to the Advisor
• Live chat, messages and live video calls

Registration is safe and secure

• All information is secure and confidential
• We will never sell your information
• We will never send out unsolicited email
• We use the latest internet security systems
• Read our Privacy Policy

One of the best things about Psychics.com is the variety and number of psychics available to call.  Of course that also means it can be a little overwhelming to find a psychic that matches your interests.

Psychics.com offers you a comprehensive search tool to help you quickly find a psychic to call.  To start searching, type a keyword or a psychic's profile number into the search box at the top of the page and press Enter. On mobile, tap Browse to open the search box.

Use the Sort & Filter button above the listings to sort psychics by Featured, Top Rated, Available Now, Last Online, Newest, Lowest Priced or Highest Priced, and to filter by how you want to connect (Call, Live Text Chat, Video Call, Insight Call or Message).

Page through the results with the Prev and Next buttons or the page numbers at the bottom of the list.

To add funds to your wallet, click your wallet balance next to the Menu button on desktop, or select “Wallet Balance” from the Menu on mobile. There you can click on “Add Money” to choose an amount.

You can add funds with a credit card or PayPal, or use the remaining balance on a gift card (through our partner Paygarden).

You can enter new credit card information every time, or you can save cards to your account for added convenience.

If you prefer not to fund your wallet, you can pay as you go for phone calls by billing directly to your credit card. You must have funds in your wallet to use live chat, messages and video calls.

To add your phone number, please log in to your account and select “My Phone Number” from the Menu.

Enter your 10-digit phone number. Then click the ‘Next Step‘ button.

Click Send Code and we will text you a verification code. Enter it and click Verify Code.

If you can’t receive texts, click “I can’t receive texts…” and then Call Me. We will call you with a code to enter on the site.

You can add or change numbers at any time from My Phone Number (Edit My Numbers).

Click the “Message” button on any Psychic profile to send a private message. Your conversations are under “Conversations” in the Menu.

Each message is charged at the Psychic’s per-message rate, shown before you send, for every 500 characters. Each file you attach adds $1.00. The charge is taken from your wallet when you send the message.

You can delete individual messages. A conversation as a whole cannot be deleted, but you can archive it.

Can’t talk on the phone right now? Start a live text chat. Click “Chat” on any available Psychic’s profile.

Live chat is charged per minute for as long as the chat is open, and ends when either of you closes it.

Ready to talk live? Click the “Call Me Now” button on any Psychic profile to start a one-on-one phone call. When the call window opens there are two ways to place the call.

Option 1:

You can choose “Call My Phone Right Now”. You must have a verified phone number on your account to use this option. It also lets you choose these settings for the phone call:

• Confirm that you want to connect with the psychic at the per minute rate.
• Select to change your phone number or add a new phone number to receive the call.
• Select if you want to pay with funds from your wallet, your saved credit card, or wallet and saved credit card.
• Select which saved credit card you want to have billed if you have more than one credit card on your account.

Before you click the “Call Me Now” button, turn the “Record this Session” option on or off by checking or unchecking the box.

Next click the “Call Me Now” button.

Our anonymous phone system will call the Advisor that you selected, and if he or she is available to take the call, we will then call you on your verified phone number.  You will not be charged until you are connected with the Advisor.

Option 2:

If you would prefer to call into our system to connect with your Advisor, choose “Let Me Dial In” (or “Show Me Dial-In Information”) and dial 1-800-9PSYCHIC (1-800-977-9244). The window shows your Account Number, PIN and the Advisor’s Profile Number to enter when asked.

If you like using Option 2 we suggest that you keep a written record of your account number and PIN as well as any Advisor profile numbers that you want to call. You will be asked to enter all this information when you call 1-800-9PSYCHIC (1-800-977-9244).

New callers get $10 free. Make your first purchase of $10 or more within 30 days of creating your account, and we add an extra $10 to your wallet automatically. Add $10 and you have $20 to spend.

To add money, select your wallet balance next to the Menu (on mobile, choose “Wallet Balance” in the Menu), then Add Money.

The offer is good once per customer.

Live Video Calls on Psychics.com let you connect face-to-face with your favorite Advisors, or enjoy one-way Insight Calls, where your camera is visible to your Advisor, but theirs remains off.

Step 1: Find an Advisor Available for Live Video Calls

• Look for profiles showing a “Video Call” or “Insight Call” button.
• Only Advisors who are properly set up and available will show this option.

Step 2: Request a Live Video Call

1. Choose the button for the call you want:
   • Video Call: A two-way call where you and the Advisor both see each other.
   • Insight Call: Your camera feed is visible to the Advisor, but their camera remains off. You can still hear each other through your browsers.
2. Ensure your camera and microphone are enabled in your browser.
   See our guides for Chrome, Safari, Safari on iPhones and iPads, Firefox, Firefox on Android, Microsoft Edge, and Samsung Internet on Android.

Step 3: Wait for the Advisor to Join

• After you request a Live Video Call, the Advisor receives a push or SMS notification.
• Most Advisors respond quickly, but allow them up to 90 seconds to join.

Step 4: Enjoy Your Live Video Session

• Two-Way Calls: Both your camera and microphone will be active, and you can mute or hide your camera at any time.
• Insight Calls: Only your camera feed is visible.
• You can chat freely throughout the call.

Step 5: Ending the Call

• Click “End Call” anytime to finish.
• The Advisor may also end the session if necessary, but generally allows the Member to end it.

Tips for a Smooth Experience

• Ensure a stable internet connection for best video quality.
• Enable your camera and microphone when prompted.
• If you have trouble with permissions, see the browser setup guides linked above.

On Samsung Internet, you’ll need to allow camera and microphone access to join live video readings with Advisors.

Step-by-Step Instructions

First time:

1. Open Samsung Internet → go to Psychics.com.
2. Sign in and start a live video reading with an Advisor.
3. When prompted, tap Allow for camera and microphone.

If you don’t see the prompt or tapped Deny:

1. In Samsung Internet, tap the menu (≡) → Settings → Sites and downloads → Site permissions.
2. Camera → turn On and ensure Psychics.com isn’t blocked.
3. Microphone → turn On and ensure Psychics.com isn’t blocked.
4. Reload the page and allow again if prompted.

Troubleshooting

• Android Settings → Apps → Samsung Internet → Permissions → enable Camera/Microphone.
• Close other apps; restart the browser or device.

Privacy Note

Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Advisor allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.

Edge must be allowed to access your camera and microphone to join live video readings with Advisors.

Step-by-Step Instructions

First time:

1. Open Edge → Psychics.com → log in.
2. Start a live video reading with an Advisor.
3. When prompted, click Allow for camera and microphone.

If you blocked permissions or don’t see the prompt:

1. Click the lock icon next to the URL.
2. Set Camera and Microphone to Allow.
3. Refresh the page.

Troubleshooting

• Windows: Settings → Privacy & Security → Camera/Microphone → allow Microsoft Edge.
• Close other video apps; restart Edge or reconnect devices.

Privacy Note

Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Advisor allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.

Firefox needs permission to use your camera and microphone for live video readings with Advisors.

Step-by-Step Instructions

First time:

1. Open Firefox and visit Psychics.com; sign in.
2. Start a live video reading with an Advisor.
3. When asked, select the correct Camera and Microphone (if prompted), then click Allow.

If you blocked permissions or don’t see the prompt:

1. Click the lock icon next to the URL → review Permissions for Use the Camera/Microphone → set to Allow.
2. Or go to Firefox Menu (≡) → Settings → Privacy & Security → Permissions.
   Click Settings… next to Camera and Microphone, set Psychics.com to Allow.
3. Refresh the page.

Troubleshooting

• Close Zoom/Teams, etc.
• Windows: Settings → Privacy & Security → Camera/Microphone → allow Firefox.
• macOS: System Settings → Privacy & Security → Camera/Microphone → check Firefox.
• Restart Firefox or reconnect devices.

Privacy Note

Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Advisor allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.

Grant Firefox permission to use your camera and microphone to join live video readings with Advisors.

Step-by-Step Instructions

First time:

1. Open Firefox → Psychics.com → sign in.
2. Start a live video reading with an Advisor.
3. When prompted, tap Allow.

If no prompt or you tapped Deny:

1. In Firefox, tap ⋮ → Settings → Site permissions.
2. Camera → ensure On and Psychics.com not blocked.
3. Microphone → ensure On and Psychics.com not blocked.
4. Refresh the page and allow permissions.

Troubleshooting

• Android Settings → Apps → Firefox → Permissions → enable Camera/Microphone.
• Close other apps; restart Firefox or your device.

Privacy Note

Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Advisor allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.

Use your iPhone or iPad to have face-to-face video readings with Advisors. Safari needs camera/mic access.

Step-by-Step Instructions

First time:

1. Open Safari and go to Psychics.com.
2. Log in and start a live video reading with an Advisor.
3. When prompted, tap Allow for camera and microphone.

If you don’t see the prompt or tapped Don’t Allow:

1. Open the Settings app → Safari.
2. Under “Settings for Websites,” tap Camera → choose Ask or Allow.
3. Tap Microphone → choose Ask or Allow.
4. Return to Safari, reload Psychics.com, then tap Allow when prompted.

Troubleshooting

• Settings → Privacy → Camera / Microphone → ensure Safari is ON.
• Close other camera apps and restart Safari or the device.

Privacy Note

Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Advisor allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.

Connect face to face with Advisors from your Android device. Chrome must be allowed to use your camera and microphone.

Step-by-Step Instructions

First time:

1. Open Chrome and go to Psychics.com.
2. Sign in and start a live video reading with an Advisor.
3. When prompted, tap Allow for camera and microphone.

If you don’t see the prompt or previously tapped Block:

1. In Chrome, tap ⋮ → Settings → Site settings.
2. Camera → make sure it’s On and Psychics.com is Allowed.
3. Microphone → On and Psychics.com Allowed.
4. Reload the page and tap Allow if prompted.

Troubleshooting

• Android Settings → Apps → Chrome → Permissions → enable Camera and Microphone.
• Close other camera apps; restart Chrome or your device.

Privacy Note

Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Advisor allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.

Enable Safari to access your camera and microphone to join face-to-face video readings with Advisors.

Step-by-Step Instructions

First time you start a video reading:

1. Visit Psychics.com and log in.
2. Start a live video reading with an Advisor.
3. When Safari asks for access to camera and microphone, click Allow.

If you don’t see the prompt or previously clicked Deny:

1. In the menu bar, click Safari → Settings for This Website…
   (or Settings → Websites in newer macOS).
2. For Camera and Microphone, choose Allow next to Psychics.com.
3. Refresh the page.

Troubleshooting

• Quit other apps using the camera/mic (FaceTime, Zoom).
• macOS: Apple menu → System Settings → Privacy & Security → Camera/Microphone → check Safari.
• Restart Safari or reconnect external devices.

Privacy Note

Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Advisor allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.

Psychics.com now supports live video readings so you can connect face to face with your favorite Advisors. To use video, Chrome needs permission to access your camera and microphone. Follow the steps below.

Step-by-Step Instructions

When starting a video reading for the first time:

1. Go to Psychics.com and sign in.
2. Start a live video reading with an Advisor.
3. When Chrome asks “Allow Psychics.com to use your camera and microphone?” click Allow.
4. Your video should appear and you’re ready to begin.

If you blocked permissions or don’t see the prompt:

1. Click the lock icon next to the Psychics.com URL.
2. Set Camera and Microphone to Allow.
3. Refresh the page.

Troubleshooting

• Close other apps using the camera/mic (Zoom, Teams).
• Windows: Settings → Privacy & Security → Camera/Microphone → allow Chrome.
• macOS: System Settings → Privacy & Security → Camera/Microphone → check Chrome.
• Restart Chrome or reconnect external devices.

Privacy Note

Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Advisor allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.

Callers make money with Psychics.com.

Do you want to earn free money to call, message, and webchat your favorite Advisors?

Earn $50 for every customer that you refer to Psychics.com (when the new customer spends $50).

Simply tell all of your friends, webpage traffic, or social media accounts to follow your link to Psychics.com. It’s that simple, we do the rest!

After a new caller registers from your link, you will earn the first $50 they fund into their wallet. Who doesn’t love free money to spend with their favorite Psychic Advisors?

Creating a link that you can post to start referring other callers is simple.

Step 1 – Know your account number. You can find your account number at the bottom of your main menu when you are logged into Psychics.com.

Step 2 – Add “?uaid=341300” (using your account number from Step 1) to the end of any link to Psychics.com.

Want to link to the main page?

https://www.psychics.com/?uaid=341300

Want to link to your favorite Psychic profile?

https://www.psychics.com/channels/connect-with-the-deceased/?uaid=341300

Want to link to the signup page so the caller can get right down to it?

https://www.psychics.com/how-it-works/register/?uaid=341300

Step 3 – Make sure you change the sample account number in the above links (341300) to your own account number found in Step 1.

Step 4 – Sit back and wait for the free wallet money to come pouring in just for helping other callers find Psychics.com!

Your $50 referral earnings are added to your wallet to spend on Psychics.com. If you would rather be paid in cash, contact Customer Service and create an Advisor account. Customer Service will move your affiliate income to it, and you will need to update your referral links to use your new Advisor account number.

Advisors

You too can benefit from the affiliate program. Simply add your account number to the end of any link on the site and Psychics.com will add $50 earnings to your account for each referred customer who spends $50. What are you waiting for?

What is Psychics.com?

Psychics.com connects you one-on-one with psychic advisors, including tarot readers, mediums, astrologers and more, by phone, video call, live chat or message, at per-minute rates you see before you connect.

How Does Psychics.com Work?

Browse the listings, pick an Advisor and click “Call Me Now”. We call you and connect you privately through our secure phone system, and your number is never shown to the Advisor. It’s that easy!

If you forget your password, click Login, then Forgot Password?.

Enter your username or email and select Send Verification Code, then use the code we send you to set a new password.

You may also contact customer support via email at support@psychics.com

Click “My Profile” in the Menu, then “Edit Profile” to tell Advisors a little about yourself and what you’re looking for, or “Edit Photo” to add a profile photo.

Choose “Notifications” in the Menu.

For each type of notification you can tick where you want it delivered: Site Inbox, Email, SMS or Push.

Viewing your contacts is easy, just go to “Contacts” under Menu to review & update contacts, favorites and blocked profiles.

Go to “My Account Settings” in the Menu. In the Change PIN section, enter your new PIN in “New PIN” and “New PIN Again”, then click Save.

Your PIN is used with our 1-800-9PSYCHIC dial-in number and cannot start with 0.

From the Menu, select “Account History” then select “Wallet History” to review calls, messages, chats, and documents purchased.

Charges on your credit card will be billed as ‘TBill 8003691500’.

A call is recorded for purchase only when both you and the Advisor allow it. Every Advisor on Psychics.com allows recording, so the choice is yours. Recording lets you buy a copy of your reading after the call.

When recording is off, call audio (and video) is kept only temporarily for internal review under our Terms of Service, and is never publicly accessible.

To turn call recording on or off for your account, click the services icon next to the Menu. On mobile, the option is in the Menu under “Toggle Availability”.

To change it for a single call, use the “Record this Session” checkbox above the green “Call Me Now” button in the call window before you start the call.

Only calls placed from the website can be recorded for purchase. Calls made through 1-800-9PSYCHIC cannot. See Purchasing Call recordings.

Phone calls are not monitored live. Nobody from Psychics.com listens in on your calls.

Calls are reviewed afterwards by our own software to make sure they follow our Terms of Service. That review includes the text of the call: we check it for personal contact information and payment details, which may never be shared between callers and Advisors. This protects you as much as the Advisor. Call audio is stored only temporarily for that review, and is never publicly accessible.

Video calls are different. A live video call can be monitored in real time, and a video call that breaks our Terms of Service can be ended.

If you are unhappy with a call or anything else you paid for on Psychics.com, report the transaction to Customer Support using the Contact Us form. Customer Support reviews the call or service and decides whether a refund can be given.

Our Happiness Guarantee

Your peace of mind matters. If you try a new advisor and the connection just isn't clicking, you're covered.

If you decide within the first five minutes of your first reading with an advisor that they aren't the right fit, contact us within 24 hours of the session. We'll return what you spent, up to $25, to your Psychics.com wallet so you can try another advisor of your choice.

The guarantee applies to your first reading with each advisor.

If a call drops and you are charged for it, report it to Customer Support using the Contact Us form. We will investigate and, where it's warranted, refund the charge to your wallet.

Not every dropped call needs a refund. If you can simply call back to finish the conversation, and the call wasn't a flat-rate package or still within its first minimum minutes, you were only charged for the minutes you actually talked.

Email Customer Support at support@psychics.com, or use the Contact Us form, and ask for your account to be deleted.

After profile descriptions, nothing informs a Caller’s choice of a Psychic more than feedback. Adding a review after every phone call helps reward good Psychics for their efforts, and instructs less-than-gifted Psychics how to improve their service.

When a call ends, the “Leave A Review” window opens so you can choose a star rating and write your review.

If you skip it, go to “Account History” in the Menu and click the star button next to the call in your Wallet History.

Reviews can be left for 96 hours after the call.

Review rules

• You can review any paid service (phone calls, video calls, web chats and so on) within 96 hours of it ending. Missed or failed calls can't be reviewed.
• Psychics.com staff cannot write or edit reviews. A review is only removed if it shares personal information or contains extreme abuse.

Changing your password is easy, just go to “Change Password” under Menu, then enter your current password in the top slot and add your new password in next two spaces provided for New Password and New Password Again.

Your “Wallet History” shows all purchases/deductions for your account.

Your “Purchase History” shows the transactions processed directly to your credit card(s) on file: phone calls billed to your card, and card payments when you replenish your Wallet funds.

From the Menu, select “Account History”, then choose “Wallet History” or “Purchase History”.

Want to go over your favorite readings from your Advisor?

With recording turned on, you can buy a copy of any phone reading you place from the website. Every Advisor on Psychics.com allows recording, so the choice is yours. See Are Calls Recorded for how to turn recording on or off.

Your recordings are under “My Recordings” in the Menu.

Only calls from the website can currently be recorded for purchase. We hope to offer recordings of calls made over 1-800-9PSYCHIC in the future. If you wish to purchase your call recordings, please be sure to make your calls from the Psychics.com website.

Psychics will receive their commission on the amount that the caller pays for the call recording. The pricing structure for the recordings is 25% of the total amount of the call with a $3.99 minimum and $19.99 maximum.

Call recordings are only available to callers and are not available to Advisors.